THIS POST IS CURRENTLY BEING UPDATED. UNTIL THIS MESSAGE IS REMOVED, THE CONTENTS BELOW ARE UPDATED AS OF 29 September 2012 3:07 PM.
DISCLAIMER: The owner of this blog is neither connected nor affiliated with the PLDT Group (including its subsidiaries) nor Globe Telecom (including its subsidiaries, sister companies and parent companies) nor any telecommunication companies.
Things To Remember Before Applying for A Globe Postpaid Line
Before applying for a Globe Mobile Postpaid, you should read clearly the fine prints of your subscription. You should first research about what is included in your postpaid plan. You should also take note of the following when you apply for a postpaid plan because sometimes the staff of Globe Telecom will not mention these to you:
- Services included in the monthly service fee
- Services NOT included in the monthly consumable service fee
- Early termination charges
Call 730-1000 or 211 if you are a Globe prepaid subscriber. Ask a lot of questions before giving out your application form and your financial capability details.
Compare what the call center agents are saying and what the service agreement says. Sometimes, the call center agents don’t know what is written in the paper that you signed.
From my experience, when I asked about closing my postpaid account, they told me that I need to pay 10,000 pesos…but hell no! I read the fine print of my subscription, it says I only need to pay 550 pesos plus the phone price during the first year, or 550 plus 50% of the phone price after the first year of subscription.
Getting a Globe Postpaid With A Discounted/Free Phone
Same as before, when you get a Globe postpaid line with a subsidized phone, you will only get the following:
- Your phone of choice (locked to Globe)
- Your exclusive 128K Globe postpaid SIM
Same as before, you will not be getting a welcome kit or a mini-self help kit from Globe Telecom. Therefore, you will not have any idea what is the after-sales support number of Globe Telecom, if you are a foreigner. If you are bringing a phone from another country, you will not be able to figure out how to activate or deactivate the following call features manually:
- Call forwarding
- Call barring
- Call waiting
When you apply for a Globe postpaid, you need to give the Globe Telecom staff the required documents (found on the Globe web site) and the completely filled out form.
You are also required to pay the service fee in advance. So if you availed for a free phone in Plan 299, you need to give them 299 pesos at the time of application.
Voice Mail or Enhanced Voice Mail is not available.
If you are coming from the United States, South Korea, Japan or any other country that uses voice mail service, stop thinking. Globe Telecom does not offer the voice mail service anymore. They stopped it years ago.
SIM Card Activation takes forever.
Unlike Smart postpaid, I don’t know why activating a Globe postpaid line takes a long time. When I applied for a Globe postpaid line, it took them two days before they finally activated my SIM card. I also read from my previous blog post that it can even take a week before their SIM gets activated! Crazy!
From my experience with Smart postpaid, it only took them one hour to activate my SIM card. From my experience with SK Telecom when I was in South Korea, it also took them one hour to activate my SIM. The only difference is that Smart will give your SIM card unactivated, but in Korea, they will ask you to come back after one hour to eat some lunch or do something else rather than staring at your phone that has no phone signal.
You will only know your number once it’s activated.
You will only know your cellphone number once it’s activated.
Globe Online Portal is for display purposes only.
Their online account management site is also useless. The information that you will be able to access are only the following:
- Your current plan
- Your outstanding balance
- Your unbilled charges
- A very long disclaimer that extends up to three messages. (nonsense!)
The thing annoying about the web site is, the information on the web is not real-time. You may encounter times when the latest PDF version is still hasn’t been uploaded yet. Sometimes, the text you receive from 2312 is more updated than the one you see online.
Also, when you request something online, expect that your request will not be processed. I have tried it twice, requesting for a change in cut-off date. When I called 211, they told me that I have not made any request for a change in cut-off date.When you send a request online, you need to fill out the service number every time. I don’t get the logic why I clicked my cell phone number and then I need to fill out my cellphone number again.
You will be able to see your bill…in PDF form.
My Super Plan and My Super Unli consumable amount is a lie.
Actually, the consumable amount is really not consumable. It’s only consumable for regular rate services. These include the following:
- Calling someone on the same network
- Calling someone on the other network
- Calling a land line phone (anywhere in the Philippines)
- Surfing the internet using time-based browsing (PHP 5 per 15 minutes)
- Surfing the internet using volume-based browsing (PHP 0.15 per kilobyte)
- Downloading stuff from Globe’s store
All registrations are billed on top of the postpaid plan. Some of the services that are not included in the consumable amount are the following:
- Data packages (Power Surf, Unli Surf, Blackberry services, etc)
- Call and SMS packages (Unli 25, Unli 599, etc)
- Roaming charges
- Share-a-Load Amount
Check with 211 what are the other services that are not included in the consumable amount.
There is no way to check your remaining freebies, text, data and call allocations.
There is really no way to check your remaining consumable amount, remaining volume in Power Surf, remaining text messages and remaining free calls.
You can only check your usage (via 2312) not your remaining usage. It’s also no use to call 211 and ask for your remaining data usage.
Surprisingly, prepaid subscribers can check their remaining data usage and other never-ending “promos”
Subscribing to Power Surf is like being robbed.
I once subscribed to Power Surf 99 to try out their service before subscribing to the higher packages, but how would you know the remaining volume you have? I search the internet and even called 211 and they told me that there is no way to check the remaining data.
Are you kidding me? It’s like being robbed. How would I know if I should download more or send less Viber messages?
All calls are charged by the minute.
If you are coming from South Korea, you will not be so happy when you heard about Globe’s voice call charging scheme. If you call another Globe subscriber for 10 seconds, you will be billed for one full minute. If you call someone from another network for 25 seconds, not only will you be charged for one full minute, but you will also be charged a peso higher.
Globe’s postpaid roaming charge is complicated and more expensive.
When I used my Globe phone for roaming in South Korea for one year, I found out that Globe’s postpaid roaming is more expensive compared to its prepaid counterpart. You will not only pay the roaming operator, but you will also pay additional surcharges for using the roaming service. (Roaming rate + Globe surcharges).
Take note, the rates for roaming are not posted online. Therefore, you have to call the roaming hotline to ask about the rates of the network operators abroad.
3G Data signal is awful.
I notice that even here in Metro Manila, most of the time, the data connection is on GPRS mode, not on HSPA or HSDPA mode. It’s annoying. Sending a message in KakaoTalk or VIber takes forever. In our hometown as well, signal coverage is terrible. Besides not having 3G signal in our home, there is no 2G signal as well. You need to be in the second floor of your home to get that 2G signal.
Billing for smart phone users is confusing.
Based from my experience with SK Telecom in Korea, I think having a Globe postpaid subscription is a hassle. Globe currently doesn’t have postpaid plans specifically designed for smart phone users. If you want to have a data subscription, it’s only good for 30-days. It’s not for a billing cycle. So, if you have a monitoring program, like PhoneUsage, on your Android phone that monitors all texts, data and phone calls, it’s confusing. Globe’s charging scheme is good for 30 days. So it means, you need to adjust PhoneUsage every 30 days. It’s a big hassle.
I don’t know why Globe isn’t coming up with ingenious plans that adds data to your current plan good for an entire billing cycle.
In this time of year, why don’t they follow SK Telecom in Korea? AT&T in the US? Add data services for a billing cycle, not for 30 days. It’s confusing!
Take note, once you are subscribed to these services, you will be charged the full amount, regardless if you do not complete the entire 30 days. It’s not prorated.
Adding Your Account to the Globe Portal Takes Forever.
Compared with Smart, that after one day, you can add your cellphone number to the my.Smart portal, Globe’s system is weird. I remember, my number took more than one month before I successfully added my cellphone number to the Globe web site so that I can view my bills and current charges online.
Phones are insanely overpriced.
Actually, not only Globe, but Smart as well, sell overpriced phones. If you would look at the other stores selling phones that are already network unlocked (meaning, you can insert other SIM cards), it would seem that the phones in Globe are more expensive. It’s so stupid to buy a mobile phone that is locked and you wouldn’t even get a good discount. For example, if you look at the Samsung Galaxy Nexus in Amazon.com, it’s almost half the price. If you plan on buying a phone with a two-year contract with them, get a higher plan instead. Subscribing to a plan below 1799 is like paying for service and only get very little discount from the phone price. Why can’t they show their prospective subscribers how much will they save on the phone if they avail of a two-year contract?
Your data charges will not be more than 999 pesos.
Nowadays, all the three networks are advertising about preventing bill shock with their services. The only thing I like about Globe’s offer is that Globe’s unlimited surfing for one month is 999, 301 pesos cheaper than Smart’s. You are guaranteed that your data charges will not be more than 999 pesos…assuming you use your phone in the Philippines only.
Update July 8, 2012: The problem is, if you are subscribed to Power Surf and you accidentally exceeded your 50 MB, 300 MB or 1 GB subscription, you will be shocked that you will be paying 999 pesos because, as said earlier, Globe is preventing its postpaid users to know the remaining data volume in their Power Surf subscription.
You have the power to choose between volume-based charging and time-based charging.
In the world of smartphones, getting charged by the volume is ideal because you need to be online 24/7. A smartphone becomes a feature phone (or ordinary phone) if it doesn’t have a data subscription. (What’s the essence of having an iPhone, if you are just playing games rather than using Facebook, Twitter or Viber? Just buy an iPod touch instead!)
Prepaid subscribers are only allowed to subscribe to time-based charging.
Majority of Globe’s promotions can be accessed.
Unlike Smart that completely denied or prevented its postpaid subscribers subscribing to prepaid promos, Globe is more lax. Most promos are accessible to postpaid subscribers, and most promos are initially available to postpaid subscribers.
You can call someone in the same network by the minute, more expensive though.
Globe still offers dial 232, a relief from the by the minute charging system. Previously, it was 0.10 pesos per second (so 1 minute = 6 pesos). Now, it’s 0.15 pesos per second (so 1 minute = 9 pesos).
You have the power to choose your cellphone number.
Unlike Smart, which will give you a preassigned cellphone number, you have the option to choose your cellphone number. When you apply, tell the Globe staff to let them have you choose a mobile number. They will tell you whether you need to pay more for a cellphone number or not.
The cellphone numbering system is classified into groups: normal, preferred and golden. Normal numbers are for free.
Roaming is pre-activated.
Compared with Smart, Globe’s postpaid roaming is preactivated. So when you go outside the country, you don’t need to call 211.
After a year and seven months with my subscription, I find that Globe is like BDO. They “find ways” to make your life really troublesome. There are many things that can be done online but they don’t want to implement it online. I don’t recommend getting a Globe postpaid if you are a smartphone user. There is no such thing as a real smartphone plan.
There is still no tool made by Globe to check the remaining allocation in your subscription.
I am really thinking of switching to Smart right now because of their iPhone plans, because their iPhone plans are indeed smartphone plans that offer free minutes, SMS and data. If most of my contacts were not Globe subscribers, I would’ve switched to Smart a long time ago.
The power to manage your account via 211.
If you have a problem with your postpaid account, it’s not going to be a hassle. You can just call 211 and tell them that you want to do something to your account. You can do the following without going to a Globe Store:
- Request for a change in cellphone number
- Request for upgrade/downgrade of your credit limit
- Request for upgrade/downgrade of your subscription plan
- Request for a change in billing address
- Request for contract renewal
- Request for temporary disconnection
- Request for permanent disconnection
Smart, on the other hand, won’t let you do those things. You need to go and visit a Smart store first. (Imagine all the traffic and the lines inside a Smart or PLDT store.) It’s more convenient with Globe, even though sometimes, the agent can’t address or understand your concern at the time of calling.
What I don’t like about Smart is that Smart is fond of discriminating its postpaid subscribers. Right now, I am subscribed to a Freedom Plan, and believe me, I feel discriminated because they won’t let you do anything useful to your account via their hotline. You will end up getting irritated in Smart’s customer service.
As a subscriber of Globe for two years already, I see that even though their agents pass you from one agents to another, I feel that at least, they can address my concerns, unlike Smart’s Freedom Plan. In order to get better customer service in Smart, you need to subscribe to their All-In Plans, which is more expensive.
From the looks of it, if Globe can do the following:
- Becoming transparent to its postpaid subscribers by providing a real-time system to let subscribers track the remaining data (for PowerSurf), SMS and voice calls (for freebies) or any kind of service
- Providing cheaper rates to its postpaid subcribers
- Providing more postpaid plans that is not good for 30 days
- Providing per second rates to calls to all networks (mobile, phone and NDD)
then Globe has more edge towards its competitor, PLDT. No wonder Globe has more postpaid subcribers, compared to Smart postpaid.
Globe is currently undergoing a major network upgrade. For now, if you are a smartphone user, it’s not recommended if you avail a Globe postpaid if there’s no good 3G signal in your area. After the network upgrade, the author will be revising this blog post again.
Last Update: 29 September 2012 3:07 PM